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Report
Consumer Protection Regime in India
Consumer protection in India has dual dimensions. It first has to ensure
availability and access to basic needs of life to one section of the
society; on the other hand, those with the purchasing power need to be
protected against violation of their other rights.
The
report will
serve as a platform:
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to identify the
prevailing gap between the ideal and actual situation in the countries on
individual basis and attempt to fill in that gap by following good
practices of a well developed Consumer Protection Regime;
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for comparative
analysis between developed, developing and under-developed countries on
their approaches to Protection of Consumers; and
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for strengthening
the knowledge base of the civil society organisations, governments,
intergovernmental organisations and other stakeholders by providing a
ready reckoner in the form of a comprehensive report
The State of the Indian Consumer
The
study has surveyed and analysed the existing legal provisions and policies
of the Government in ensuring the eight consumer rights that have been
derived from the UN Guidelines on Consumer Protection and included in the
Consumer Charter adopted by Consumers International. In terms of legal
provisions and policies of the Government, the study finds that India’s
achievement is quite good. However, when it comes to implementation, India
scores quite low. The study recommends an integrated National Consumer
Policy for the country and also suggests some measures to improve the
situation especially on implementation issues.
Viewpoint Paper
Consumer Protection, Competition, Competitiveness and Development
This
viewpoint paper examines the role of consumer protection and competition
policies in promoting development, and in enhancing and maintaining
competitiveness in an economy. It also analyses the convergence of
objectives of consumer protection policy and competition policy in the
context of consumer welfare. Argues that competition policy is an
essential element to instil competitiveness in the economy and promote
economic development.
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